BACKBRACES.COM OFFERS A 14-DAY MONEY BACK GUARANTEE ON ALL PRODUCTS PURCHASED FROM US.
Returns must be in their ORIGINAL UNOPENED, SEALED PACKAGING. THERE WILL BE A 20% RESTOCKING CHARGE FOR ANY MERCHANDISE THAT REQUIRES RE-PACKAGING. Due to stringent health guidelines, pillows, garments, cushions or disposable items that have been removed from their sealed packaging, or have been used, cannot be accepted for return.�� Special order items are not returnable.
Backbraces.com will make the final determination as to whether merchandise can be accepted for resale.
NO RETURNS WILL BE AUTHORIZED AFTER 14 DAYS.
MERCHANDISE DAMAGED IN SHIPPING MUST BE BROUGHT TO OUR ATTENTION WITHIN 48 HOURS OF RECEIPT.
DEFECTIVE MERCHANDISE BROUGHT TO OUR ATTENTION WITHIN 7 DAYS WILL BE REPLACED WITH THE EXACT SAME ITEM.
In order to process your return, please follow these simple steps:
- First, contact us at BACKBRACES.COM to receive pre-authorization. ��Merchandise sent back without authorization will be refused. Once we have approved your return, we will e-mail you a return authorization number (RA#).
- Place the RA# on the outside of the package.
- Mark package Att: Customer Service.
- Return merchandise via U.S. mail or UPS.�� The package must be insured and the shipping charges pre-paid. Shipping charges are NOT REFUNDABLE nor can we accept collect shipments.��